Refund policy

Returns & Refunds

We want you to be happy with your FVE FIFTY FVE purchase. Returns are accepted within 30 days of delivery on eligible items.

Return Eligibility
To qualify for a return, hats must be unworn, unused and in original condition, with original packaging and tags where applicable. Items showing signs of wear, use, alteration, or damage after delivery may not be eligible for return.

Return Shipping
Customers are responsible for return shipping costs unless an item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service. FVE FIFTY FVE is not responsible for return packages lost in transit.

Refunds
Once your return is received and inspected, we’ll notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable unless the return resulted from an error on our part.

Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can make it right.

Exchanges
Because many FVE FIFTY FVE releases are produced in limited quantities, direct exchanges are subject to availability. If your preferred replacement is unavailable, a return and new order may be required.

Starting a Return
To request a return, contact us through our Contact page and include your order number and reason for the return. Please contact us before sending an item back so we can provide return instructions.